Shipping Policy

At INN ARABIA Dubai, we are committed to delivering your favourite fragrances safely and conveniently. This Shipping Policy explains how orders placed through https://innarabia.com/ are processed, shipped, and delivered.

1. Order Processing

Once you place an order, you will receive an order confirmation through the contact details provided at checkout, where supported.

Orders are processed after payment confirmation or verification of the selected payment method. Processing times may vary depending on product availability, order volume, public holidays, and other operational factors.

Orders are generally processed during business days. Orders placed on weekends or public holidays may be processed on the next business day.

2. Shipping and Delivery

INN ARABIA aims to deliver orders within the estimated delivery period communicated at checkout or through our customer support team.

Delivery times may vary depending on your delivery location, courier availability, weather conditions, public holidays, customs clearance, and other circumstances beyond our control.

Any delivery timeframe provided is an estimate unless expressly stated otherwise.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

If a free-shipping offer is available, its eligibility and terms will be communicated on our website or through the relevant promotion.

Any additional charges, duties, or taxes applicable to international shipments will be handled in accordance with the terms disclosed at checkout and the laws of the destination country.

4. Order Tracking

Where tracking is available, tracking details may be shared through email, SMS, WhatsApp, or another supported communication channel after your order has been dispatched.

Please allow time for the courier's tracking system to update. If you have not received tracking information or need assistance with your shipment, contact us at info@innarabia.com with your order number.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details when placing an order, including the recipient's name, phone number, address, and postal code where applicable.

If you notice an error, contact us as soon as possible. We will try to update the details if the order has not yet been processed or dispatched.

INN ARABIA cannot guarantee changes after dispatch. Additional delivery charges or delays may apply if an address correction or re-delivery is required, subject to applicable law.

6. Failed Delivery Attempts

If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or the courier cannot contact the recipient, the courier may arrange another delivery attempt or return the shipment according to its procedures.

Please ensure that your contact details are correct and that someone is available to receive the package when required.

Any applicable re-delivery charges will be communicated where relevant and permitted by law.

7. Delayed, Lost, or Missing Shipments

Although we work to ensure timely delivery, delays can occur because of courier operations, weather conditions, public holidays, customs procedures, or other unforeseen circumstances.

If your order is delayed or appears to be lost, contact us at info@innarabia.com with your order number. We will review the shipment status and, where appropriate, coordinate with the delivery partner to investigate.

If an order is confirmed lost or undelivered, we will work with you to determine an appropriate resolution in accordance with our Refund & Returns Policy and applicable consumer law.

8. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible, preferably within 48 hours of delivery.

Include your order number and clear photographs or videos of the outer packaging, shipping label, and affected product. Please retain the packaging until our team has reviewed your request.

We will assess the issue and explain the available resolution under our Refund & Returns Policy and applicable law.

9. International Shipping and Customs

International shipping availability depends on the destination and the delivery options offered at checkout.

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country. Where applicable, these charges and the party responsible for paying them will be determined by the terms disclosed at checkout and relevant law.

Delivery may take longer when customs clearance is required. Customers should check their local import requirements before placing an international order.

10. Perfume Shipping Restrictions

Perfumes may be subject to special transportation, packaging, and shipping restrictions because of their ingredients and alcohol content.

As a result, certain products may not be eligible for delivery to every destination or through every shipping service. We may contact you if your order cannot be shipped using the selected method.

If an order cannot be fulfilled because of a shipping restriction, we will communicate the available options and arrange any applicable refund in accordance with our policies and the law.

11. Order Cancellations and Changes

If you need to cancel or modify an order, please contact us as soon as possible at info@innarabia.com.

Changes and cancellations depend on the order's processing and dispatch status. Once an order has been dispatched, it may no longer be possible to change or cancel it, subject to any cancellation rights available under applicable law.

Please refer to our Refund & Returns Policy for further details.