Refund & Returns Policy

At INN ARABIA Dubai, we want you to enjoy every fragrance you purchase from us. If you receive a damaged, defective, or incorrect product, we are here to help.

Please read our Refund & Returns Policy carefully before placing an order on https://innarabia.com/.

1. Return Eligibility

You may request a return or replacement if:

  • You receive a damaged or defective perfume product.
  • You receive an incorrect product or fragrance different from the item ordered.
  • Your order has another verified issue that qualifies for a return under applicable consumer law.

To be eligible for consideration, please contact us within 7 days of delivery and provide your order number, a description of the issue, and clear photographs or videos of the product and packaging.

For damaged, defective, or incorrect deliveries, please notify us as soon as possible, preferably within 48 hours of delivery, so we can investigate and assist you promptly.

2. Products That Cannot Be Returned

For hygiene, safety, and product-quality reasons, we generally do not accept returns of perfumes or pocket perfumes that have been opened, used, sprayed, or tampered with, except where the product is defective or applicable law requires otherwise.

We may also decline returns for:

  • Products damaged through misuse or improper handling after delivery.
  • Products returned without prior approval.
  • Products missing their original packaging or components, where these are necessary to assess the return.
  • Requests based solely on a change of mind, fragrance preference, or personal scent preference, except where required by applicable law.

Products purchased during promotional offers or sales remain subject to applicable consumer rights and any clearly disclosed promotional terms.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please email us at info@innarabia.com with:

  • Your order number.
  • Your full name and contact details.
  • A description of the issue.
  • Clear photographs or videos showing the product, packaging, and damage, where applicable.

Our team will review your request and advise you on the next steps. Depending on the circumstances and product availability, we may offer a replacement, refund, or another appropriate resolution in accordance with applicable law.

Please retain the product and its packaging until your request has been reviewed.

4. Refund Policy

If your refund request is approved, we will notify you by email.

Approved refunds will generally be processed using the original payment method where possible. The time taken for the funds to appear in your account may depend on your payment provider or bank.

If a refund cannot be issued through the original payment method, we will contact you to arrange an appropriate alternative.

Shipping charges, where applicable, will be handled according to the reason for the return and applicable law. Where a refund or return is required because of our error or a defective product, we will explain any applicable shipping arrangements before proceeding.

5. Exchanges and Replacements

We may offer an exchange or replacement for eligible damaged, defective, or incorrectly delivered products, subject to product availability.

Please contact our support team before sending any product back. Do not ship a return without receiving instructions from us.

If the requested replacement is unavailable, we will discuss the available resolution with you.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at info@innarabia.com, including your order number.

Cancellation requests can be accommodated only if the order has not already been processed, dispatched, or otherwise become ineligible for cancellation under applicable law.

If your order has already been dispatched, please contact our team for guidance. Your legal cancellation and refund rights, where applicable, will remain unaffected.

7. Return Shipping

For approved returns, our team will provide the applicable return instructions.

If the return is due to an incorrect, damaged, or defective product supplied by us, we will explain how return shipping will be handled.

For other approved returns, any applicable return shipping charges will be communicated before the return is arranged.

Please do not send products to an address that has not been confirmed by our team.

8. Missing or Delayed Orders

If your order has not arrived within the expected delivery period or tracking information indicates a delivery issue, please contact us with your order number.

We will review the shipment with the relevant delivery partner and assist you with the next steps. Refunds or replacements for lost or undelivered orders will be assessed according to the circumstances and applicable law.

9. How to Request a Return or Refund

To submit a return, replacement, or refund request:

  1. Email info@innarabia.com.
  2. Include your order number and registered contact details.
  3. Explain the reason for your request.
  4. Attach relevant photographs or videos, if applicable.
  5. Wait for our team to review your request and provide instructions.

Please allow reasonable time for our team to review your request and respond.

10. Consumer Rights

This policy does not limit or exclude any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

Where applicable law provides a right to cancel, return, replace, or obtain a refund, those rights will take precedence over any conflicting provision in this policy.

11. Changes to This Policy

INN ARABIA Dubai may update this Refund & Returns Policy to reflect changes in our business practices, products, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

For questions about returns, refunds, replacements, or order cancellations, please contact us:

Brand: INN ARABIA Dubai
Website: https://innarabia.com/
Email: info@innarabia.com

INN ARABIA Dubai – The Essence of Luxury.