Privacy Policy

At INN ARABIA Dubai (“INN ARABIA,” “we,” “our,” or “us”), accessible at https://innarabia.com/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or contact us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you browse our website or place an order.

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Information you provide through contact forms or customer support

Order and Transaction Information

When you purchase products from our website, we may collect information relating to your orders, purchased products, payment status, delivery details, and order history.

Payment information is generally processed by third-party payment providers. We do not intend to store complete payment card details on our own systems.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, and interactions with our website.

Marketing and Communication Information

If you subscribe to promotional communications or otherwise consent where required, we may use your contact details to send product updates, offers, and information about INN ARABIA.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, and fulfil your orders.
  • Arrange shipping and delivery.
  • Send order confirmations, payment updates, and delivery notifications.
  • Respond to enquiries and provide customer support.
  • Improve our website, products, services, and shopping experience.
  • Maintain business, accounting, and transaction records.
  • Detect, prevent, and investigate fraud, security issues, or unauthorised activity.
  • Send promotional communications where permitted by law and your preferences.
  • Meet applicable legal and regulatory obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve the shopping experience.

Third-party services integrated into our website may also use cookies or similar technologies for analytics, advertising, or payment-related purposes, depending on the tools enabled.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

Where required by applicable law, we will seek consent before using non-essential cookies or tracking technologies.

4. How We Share Your Information

We do not sell your personal information to third parties for their own direct marketing purposes.

We may share relevant information with trusted third parties when necessary to operate our business, including:

  • E-commerce and website providers: to operate and maintain our online store.
  • Payment providers: to process payments and help prevent fraudulent transactions.
  • Shipping and delivery partners: to deliver your purchases.
  • Customer support and communication providers: to respond to your enquiries and send service-related messages.
  • Analytics and advertising providers: where these services are used and permitted by applicable law.
  • Legal and regulatory authorities: when disclosure is required by law or necessary to protect our legal rights.

We expect service providers handling personal information on our behalf to use it only for appropriate business purposes and to protect it in accordance with applicable requirements.

5. Payment Security

Payments made through our website may be handled by third-party payment gateways. Your payment transaction is subject to the relevant provider’s terms, security measures, and privacy policy.

We do not intend to collect or retain complete payment card details on our own systems unless expressly disclosed through a secure and authorised payment process.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of certain personal information.
  • Object to or restrict certain types of processing.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional emails or other marketing communications.
  • Submit a privacy-related complaint to the relevant authority.

To exercise any applicable rights, please contact us at info@innarabia.com. We may need to verify your identity before processing your request. Certain information may need to be retained where required by law or for legitimate business purposes.

9. Marketing Communications

If you receive promotional emails from us, you can unsubscribe by using the unsubscribe link in the email, where available, or by contacting us at info@innarabia.com.

Even if you opt out of marketing communications, we may still send essential messages relating to your orders, transactions, account security, or customer service.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social media platforms, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information to them.

11. Children's Privacy

Our website is intended for a general shopping audience and is not directed at children who are below the minimum age permitted to make purchases or provide personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information unlawfully, please contact us so we can review the matter and take appropriate action.

12. International Data Transfers

Your information may be processed or stored in countries other than your country of residence, depending on the location of our website platform and service providers.

Where applicable, we will take reasonable steps to ensure that personal information transferred internationally receives protection required by relevant data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Brand: INN ARABIA Dubai
Website: https://innarabia.com/
Email: info@innarabia.com

We will review and respond to privacy-related enquiries within a reasonable period, subject to applicable legal requirements.

INN ARABIA Dubai – The Essence of Luxury.